Shipping policy

Shipping Policy

Note: Due to certain shipping restrictions, some of the brands/products that we carry cannot be shipped to all of the countries that we sell to. You can view all shipping restrictions here. 

Shipping to the UNITED STATES:

We offer free U.S. shipping to the lower 48 states on most orders over $150 USD. Some limitations may apply (see below under section 'Free U.S. Shipping Limitations').

Free U.S. Shipping Limitations

Free U.S. shipping limitations may include (but not limited to): orders that contain multiple items that need to ship from different warehouses, shipments exceeding certain weight limits, oversized shipments, orders shipping to certain remote locations within the lower 48 states, shipping outside of the lower 48 states (Alaska, Hawaii etc).

Where do U.S. orders ship from? 

U.S. orders are fulfilled & shipped from one of our partner warehouses located in the United States. However, in rare cases where a U.S. order is shipped from Canada, we will notify our customer of this before we proceed with shipping.

Shipping to CANADA:

We currently offer shipping across Canada. Shipping fees apply on most Canadian shipments. 

Where do Canadian orders ship from?

Most of our Canadian orders are fulfilled & shipped from one of our partner warehouses in Canada. However, in cases where a Canadian order is shipped from the U.S., we (Red Carpet Optics) will clear the shipment through customs - and cover any applicable duties and/or taxes. 

Shipping INTERNATIONALLY:

If you are located outside of the U.S. and Canada, International shipping may still be available. Please contact us at [email protected]. If shipping to your location is possible, we can provide you with a custom shipping quote.

Order Confirmation:

After your order is placed, you will receive an order confirmation email, which will contain your Order #. After your payment is processed, your order will typically ship within the next 1-3 business days (excluding Holidays). 

If you did not receive an order confirmation email, please be sure to check your spam folder. If you still can't find any emails from us, please reach out to our support team at [email protected].

Backorders and/or Special Orders

In cases where products are backordered or made-to-order, an approximate lead-time will be communicated with the customer for approval before the order is submitted for processing & fulfillment.

In cases where we find out that an item is Backordered or on 'Special Order' after an order has already been placed, we will reach out to you as soon as possible with an update - and offer to keep the order valid (if we have an ETA), or offer to cancel the order right away.

Custom Engraving/Artwork:

If you purchase a product from us with a Custom Engraving option selected (such as text engraving or artwork engraving, we will reach out to you right after your order is placed to request your engraving instructions. 

If we do not receive your engraving instructions within 2 business days after we request them, we will proceed with shipping your order without engraving. If you receive your order, and decide that you would like engraving, you will be responsible for shipping the product back to our facility to have the engraving completed. 

Shipping Carriers:

Orders will typically ship with either UPS, FedEx, or Purolator. Additionally, most high-value shipments will require a signature upon delivery. 

Transit Time

Shipping times can vary depending on the product(s) that you purchase. In most cases, the transit time for a U.S. order will be approximately 3-5 business days, and the transit time for a Canadian order will be approximately 5-7 business days.

Expedited Shipping Requests

If you would like to request a faster shipping method that is not available as an option on our online checkout, please reach out to us at [email protected], and we can provide a quote. 

Tracking Details

After your order has been shipped to the final destination, regular tracking updates will be sent to the email address that was used to place the order.

After you receive your Tracking #, it may take up to 24-48 hrs for the Carrier to display tracking updates.

Order Cancellation Requests:

Any orders that haven't shipped yet, but that are cancelled & refunded by request of the customer, may be subject to a minimum 5% re-stocking fee. The re-stocking fee will be deducted from your refund. 

If the order has already shipped, then please refer to our Refund Policy for full details.

Returned to Sender:

If a shipment is returned to us due to reasons such as the customer's unavailability to receive it, an inaccurate shipping address, or other delivery-related issues, extra shipping charges may be incurred to have the item(s) re-shipped.