Refund policy

Returns & Refund Policy

We believe in the brands that we work with and the products that we sell. And we want YOU to be 100% satisfied! This is why we offer 30 Day Returns for the vast majority of the Brands/Products that we carry. Please see below for details regarding products that either do NOT qualify for our 30 Day Return Policy and/or have their own specific criteria to qualify for returns.

IMPORTANT: When you receive your shipment, we advise that you inspect the product right away for any potential damage/issues. Not all of our brands/products fall within our 30-day Return Policy, and as a result, if you notice an issue with the product after the Return window has passed (whether it be 5 days, or 30 days) - we unfortunately will not be able to process a return. 

Return Requests (IMPORTANT):

To initiate a return, you must obtain an RMA number and the correct return address from us (we will provide both of these). Any returned shipments that do not contain a valid RMA number will not be accepted.

To qualify for an RMA #, items must be unopened, and sealed in all of their original packaging and condition.

To retrieve an RMA number, or for more details, please contact us at [email protected]!

How we process returns

If you would like to return your purchase within 30 days of receiving the product(s), we can only process the return if the items are unopened, and sealed securely in their original packaging and condition. To confirm this, we may ask you (the customer) to provide photographs of the item(s) before they are returned to us. 

In most cases, once your RMA # is issued, we will provide a Return Shipping Label to the customer. In other cases, we will request that the customer organize and purchase a Return Shipping label directly - using a Carrier of their choice (we recommend using a fully tracked service with UPS or FedEx).

Refunds will be issued after the warehouse receives, inspects and processes your return (this may take upwards of 5-7 business days). 

Fees

The customer will be responsible for covering both the return shipping costs, as well as the shipping costs associated with originally shipping the item(s) to them (the customer). Additionally, a minimum 15% re-stocking fee will apply. These fees will be deducted from the customers' refund. 

Grace period for tendering returns to the Carrier

Once a Return Request is authorized by us, an RMA # and/or a Return Shipping Label will be issued to the customer. Upon receipt of the RMA # and/or Return Shipping Label, the customer will have a grace period of 5 business days to tender the package to the Carrier. If, by the 5th business day, there is no record of the package being received/scanned by the Carrier, we may cancel the Authorized Return at our discretion.  

Liability for return packages

It is the responsibility of the customer to ensure that return packages are returned to us safely and securely. Return item(s) must be packed securely in all of their original packaging.

In most cases, we will provide the customer with a return label.

However, in cases where the customer returns the item(s) using a shipping method of their choice, we recommend that a fully tracked service is selected with a reputable Carrier - such as UPS, FedEx, DHL, or Purolator. Additionally, if the customer decides to return the item(s) using their own shipping method, Red Carpet Optics will not be liable for any items that are lost, stolen, and/or damaged in transit during return shipping. The customer will be responsible for dealing with any issues directly with the Carrier. 

Exchanges

If you wish to exchange the item for another product of similar value within the return window, we will do our best to reduce any re-stocking fees. However, in some cases, these fees will still apply. Please email us for full details at [email protected]. 

Product Condition

When you receive your package(s), you should immediately inspect the product(s) to ensure that nothing is damaged or that your shipment isn't missing anything (additional products or accessories).

If you notice any damage to your product(s) upon delivery - please send photos to [email protected] as soon as possible and we will make the arrangements necessary to have your product returned, and have a replacement shipped to you. If possible, your product(s) will need to be returned in all of its original packaging. 

If you notice that the packaging of your shipment is damaged, please do not throw the packaging away. Please take pictures of the packaging, and send it to [email protected]. 

Please note: In regards to product condition, returns and replacements will only be authorized in cases where the actual product(s) has incurred damage. In cases where only the packaging has incurred noticeable damage, but not the actual product(s), a return and/or replacement will not be authorized. 

Returned to Sender

If a shipment is returned to us due to reasons such as the customer's unavailability to receive it, an inaccurate shipping address, or other delivery-related issues, extra shipping charges may be incurred to have the item(s) re-shipped.

Brands/Products that either do not qualify for our 30 Day Return Policy and/or have their own specific criteria to qualify for returns:

Athlon Optics

Athlon Optics products do not qualify for our 30 day return policy. Instead, they qualify for 7-day returns (from the date of delivery). Return requests must be made within 7-days (from the day of delivery). However, if a product has a manufacturing defect or is damaged, we can have the product returned, repaired, and shipped back to you (alternatively, we can have an entirely new replacement product shipped to you) - as per Athlon's Lifetime Warranty. 

DayStar Filters

DayStar Filters products do not qualify for our 30 day return policy. Returns would only qualify under specific conditions set out by DayStar, and would be approved on a case by case basis. To possibly qualify for returns, a few important factors to note are: DayStar product(s) must be unopened, and sealed in all of their original packaging and condition. Additionally, the product(s) must be non-custom items. Please see DayStar's return policy for full details at daystarfilters.com.

Hampton Nautical

Hampton Nautical products do not qualify for our 30 day return policy. Instead, they qualify for 5-day returns (from the date of delivery). Return requests must be made within 5-days (from the day of delivery). Furthermore, if a product is damaged, we must be notified within 5 days (from the date of delivery). Once we are notified of any damage, arrangements will be made to either return and repair your product, or ship you a brand new one. 

Kite Optics

Kite Optics products do not qualify for our 30 day return policy. Instead, they qualify for 7-day returns (from the date of delivery).

Kowa Optics

Kowa Optics products do not qualify for our 30 day return policy. Instead, they qualify for 7-day returns (from the date of delivery).

Luna Optics

Luna Optics products do not qualify for our 30 day return policy. Instead, they qualify for 7-day returns (from the date of delivery).

Leupold Optics

Leupold Optics products do not qualify for our 30 day return policy. Instead, they qualify for 7-day returns (from the date of delivery).

Full Moon Optics

Full Moon Optics products do not qualify for our 30 day return policy. However, they instead qualify for a 14 day return policy (from the date of delivery). 

First Texas Products (Night Owl Optics / Bounty Hunter / Teknetics / Fisher Lab)

First Texas Products (Night Owl Optics / Bounty Hunter / Teknetics / Fisher Lab) do not qualify for our 30 day return policy. However, most Night Owl Optics, Bounty Hunter, Teknetics, and Fisher Lab products carry a minimum 1 year warranty (with some products carrying a 5 year warranty).

Newcon Optik

Newcon Optik products do not qualify for our 30 day return policy. All sales are final. Note: All Newcon products carry a comprehensive 1 year warranty. 

Refurbished Products

Refurbished products do not qualify for our 30 day return policy. All sales are final. 

Open Box Products

Open Box products do not qualify for our 30 day return policy. All sales are final. 

Special Orders, Bulk-Orders, and/or Custom Orders

Additionally, items that are special ordered, bulk-ordered, customized, or engraved - cannot be returned or refunded under our 30 day return policy. All sales are final.

If your engraved item needs to be repaired within 30 days of purchase, please reach out to us and we will have the product repaired or replaced, re-engrave if necessary, and return it to you.

If you have any questions regarding our Returns & Refund Policy, please feel free to reach out to us at [email protected].